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Air India gives Vizag passengers nightmares
NDTV Correspondent, Friday October 16, 2009, Visakhapatnam
In festival season, there's been little to celebrate for anyone flying Air India in or out of Visakhapatnam.

Sixty two passengers waited endlessly at Visakhapatnam airport after the Vizag-Delhi Air India flight developed technical trouble and returned to the airport on Thursday afternoon. The flight had arrived from Chennai on Thursday morning, and with no other airline flying on the Vizag-Delhi sector, passengers had no option but to cool their heels first at the airport and then at a hotel.

One passenger said : "They have not given any guarantee about the flight taking off. They said they will leave by night. We stayed the whole night in a hotel yet we are waiting to reach our destination. It is festival season and we want to go to Delhi. No one is taking responsibility. It is very bad."

After more than 24 hours, a total of 36 passengers were finally flown first to Hyderabad. There, they changed planes and were then taken to Delhi.

But there was more trouble for other Air India passengers.  On Friday, the Vizag to Chennai flight reported technical trouble, and deplaned passengers. Most fliers say Air India did not offer them the option of free flights on other airlines, so they bought new tickets to head to Chennai.

Vizag, the city of destiny, clearly not proving lucky for Air India and its passengers.
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Tags: Air India, flight, Vizag
Comments
Posted by Natarajan R on Oct 17, 2009
This is not new. Specifically from Vizag, private flights always leave the passengers in the lurch. With no alternative, the passengers end up buying tickets at 'regular' fares with other airlines to move on. This time it is Air India. Jet Lite did this to me and my Family with no alternate choice of travel. We had to take a Paramount to Hyderabad onward to Chennai. This is possibly called the 'congestion business' syndrome wherein the airlines rake in money using 'technical snag' as a frivolous reason. Remember, this always happens at smaller airports and not in the metros. If it happens in the metros, the Airlines would end up spending more money to transport passengers via alternate routes. Greed thy name is Airlines!
Posted by SimSim on Oct 17, 2009
Its pretty aweful how things work with AirIndia....Why are they not given free travel option when there was a technical snag. These days we hardly get a day or two off to spend time with our dear one's and Air India with its pretty aweful performance such as Mid air scuffle and these technical snags makes it most unreliable ! Why cant it be privatised>???????????
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