You can watch the video below:
The video invited sharp reactions from Twitter as many hit out at IndiGo for how they handled the incident.
-Disturbing to see the brazen&rude behaviour of #Indigo staff- Priyanka Chaturvedi (@priyankac19) November 7, 2017
-Shocking that not a single co pass intervened
-Reply of airline perfunctory
Others took to trolling them with their tweets.
Tagline of our diff airlines :- Atul Khatri (@one_by_two) November 8, 2017
Indigo - We beat our customers
Jet Airways - We beat our competition not our customers
Air India - We don't beat our customers. We get beaten by our MPs
Go Air - We don't have customers.
Air Vistara - We don't have planes.
Indigo has a clear and efficient division of labour.- Ramesh Srivats (@rameshsrivats) November 8, 2017
Their air crew takes passenger up in the air.
Their ground staff takes passengers down to the ground.
United : We bet we can handle disagreeing passengers in a civil manner, without a social media disaster.
Indigo : Hold my beer...#TarmacTerrorTape- George Kuriakose (@gkuriakose) November 8, 2017
IndiGo has also been severely criticised for allegedly firing the employee who recorded the video on his mobile phone.
Do nothing for 3 weeks, sack whistle-blower, & put perfunctory apology when exposed.- Ramesh Srivats (@rameshsrivats) November 7, 2017
Indigo is not a low-cost airline.
Just a cheap airline.
Minister of State for Civil Aviation Jayant Sinha said he had sought a report from the airline and called the incident "deplorable and unfortunate".
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