Zomato CEO Deepinder Goyal on Sunday alleged that a mall in Gurugram stopped him from using the lift while he was picking up a food order as a delivery executive.
Mr Goyal, who along with his wife Grecia Munoz took on the role of delivery partner to get a first-hand experience of their challenges, said he was told to take the stairs when he went to the Ambience Mall to collect an order.
-
-
"India Greatly Supported Us": Sri Lankan Minister On "Difficult Years" -
How Chef Himanshu Saini Handles Pressure Of Running 3-Michelin-Star Restaurant -
"Indian Food Is Not Just Butter Chicken": Samyukta Nair At NDTV World Summit -
"AI Chatbots Horrible For Learning": Andrew Ng At NDTV World Summit -
Has Indian Cuisine Finally Arrived On The Global Stage? -
"India No Longer Spectator": Italy On New Delhi's Growing Peacemaker Role -
Chatbots Could Be Damaging Adult Learning Too: Andrew Ng -
Swami Sarvapriyananda Asks On AI Alignment; Andrew Ng Flags Risks Of Overhyping AI Fears -
"Keep Learning New Skills, Jobs Will be There": Andrew Ng On 'AI Jobapocalypse' Fear At NDTV World Summit -
Nikhil Kamath Recalls Satya Nadella's Remark: 'I Don't Touch An Indian Product' In The US
"During my second order, I realised that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners," he posted on X and tagged a video elaborating upon his experience in a Zomato delivery agent uniform.
"We reached Ambience Mall in Gurugram to pick up the order from Haldiram's. I was told to take the other entrance, and realised they were asking me to take the stairs. Went in again on the main entrance to make sure there aren't any elevators for delivery partners," he said.
During my second order, I realised that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners.
— Deepinder Goyal (@deepigoyal) October 6, 2024
What do you think? pic.twitter.com/vgccgyH8oE
Mr Goyal claimed he took the stairs to the third floor to realise that delivery partners cannot enter the mall and have to wait at the stairs to receive orders.
"Chilled with my fellow delivery partners while also getting valuable feedback from them," the Zomato boss said, adding that he was finally able to sneak in to collect the order when the staircase guard "took a small break".
Reacting to his post, many users said that not just malls but various societies also don't allow delivery partners to take the main lift.
"Every society, every mall and every office should make it mandatory for delivery partners to use normal regular lifts and entrances/exits. There shouldn't be any divide," a user said.
Last week, Mr Goyal shared a post in which he was seen riding on the streets of Gurugram while delivering orders.
"Loving delivering food to our customers, and enjoying the ride," he wrote and posted pictures with Ms Munoz, who recently changed her name to Gia Goyal.
Track Latest News Live on NDTV.com and get news updates from India and around the world
