The incident, according to news agency ANI, occurred on Friday afternoon when the minister was passing by the bank and noticed a large gathering of people outside the bank. On enquiring, he was reportedly told by the angry customers that the bank has not been serving them for the last 10 days, claiming a technical failure.
Mr Ghosh, along with harried customers, went inside the bank and enquired about the issue. "Who is responsible for your business?" Mr Ghosh can be seen demanding an answer from a bank staffer. "The head office," said the banker.
Neither Rabindra Nath Ghosh nor the ruling Trinamool Congress has reacted to the video.