- Sumit Ramani shared a story of a woman arriving in a wheelchair but walking in heels inside the lounge
- The woman was assisted by airline staff but stood up and walked comfortably once inside the lounge
- The post sparked debate on social media about possible misuse or genuine invisible disabilities
Sumit Ramani, a Bengaluru-based CEO, sparked a debate on social media after sharing an incident where a woman arrived at an airport lounge in a wheelchair, only to get up and walk away in heels later. The CEO alleged that the woman, believed to be in her early 60s, was being assisted by airline staff while in a wheelchair, but as soon as she entered the lounge, she stood up and walked comfortably in high heels.
"Sitting in an airport lounge, I watched a lady (possibly in her early 60s) arrive in a wheelchair, assisted by airline staff," Ramani wrote on X (formerly Twitter).
"The moment she was inside, she stood up with ease, walked across the floor in her reasonably high heels, and returned with a generously loaded plate of food."
"I am trying very hard not to judge," he added.
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See the post here
Sitting in an airport lounge, I watched a lady (possibly in her early 60s) arrive in a wheelchair, assisted by airline staff. The moment she was inside, she stood up with ease, walked across the floor in her reasonably high heels, and returned with a generously loaded plate of…
— Sumit Ramani (@RamaniSumit) March 31, 2026
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The post triggered a heated discussion on social media, with some users accusing the woman of misusing the service, while others defended her, citing possible genuine medical conditions or invisible disabilities.
In the comment section, a techie wrote, "This is quite common nowadays. But what's wrong if she's fully paying for the concierge services and getting escorted?"
After the post went viral, Ramani noted that the situation "makes sense" only if the service was paid for or if there was a medical condition that prevents an individual from walking long distances.
Hundreds of users commented on the post, which amassed over 98,500 views. "Airports really should just sell a VIP ushering around service like Disney does," one user suggested.
"I saw an old man sprint to the plane exit as soon as it landed. Then saw him in a wheelchair at the bag collection," another user said.
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