- Customers should decide if they want to pay service charge: Government
- Minister Paswan said the guidelines were being sent to state governments
- This is the second advisory to the states over the last five months
Mr Paswan announced the Centre's move in a series of tweets on Thursday. "Service charge is totally voluntary and not mandatory now," the minister said. Hotels and Restaurants should not decide how much service charge is to be paid by the customer and it should be left to the discretion of customer," he said.
This is the second advisory to the states over the last four months to get them to reach out to hotels and restaurants and make sure they desist from adding a service charge to their customers' food bills. States would also be asked to make sure that restaurants put up a board at an appropriate place that makes it clear that "service charges" was a voluntary payment and consumers dissatisfied with the services can have it waived off.