- A traveller in Mumbai reported a 20-minute passport renewal experience at PSK Lower Parel.
- Many users praised improvements in passport and other government services, highlighting efficiency.
- A rating and feedback system at PSK exits was credited for enhancing service quality.
Getting a government document renewed can often feel like a test of patience. But for one traveller in Mumbai, the experience at the Passport Seva Kendra (PSK) turned out to be unexpectedly smooth - and social media is taking note. A user on X (formerly Twitter) shared their experience on October 29, 2025, after visiting the PSK in Lower Parel for a passport renewal.
The post read, "At passport office for renewal appointment slot at 9.15 am with 9 reporting time! Reported at 9 and left passport seva kendra at 9.20 am, this feels like I'm in heaven!"
At passport office for renewal appointment slot at 9.15am with 9 reporting time!
— Sagar Awatade (@SagarAwatade) October 29, 2025
Reported at 9 and left passport seva kendra at 9.20am, this feels like I'm in the heaven!
The short yet striking update quickly went viral, amassing more than 300,000 views within a day.
Also Read: Passport Seva 2.0: Indian Expats In UAE To Get Chip-Enabled E-Passports
Online Reactions Pour In
The post has sparked an outpouring of appreciation for the passport services in India, with many users sharing similar stories of efficiency and improved processes.
One user wrote, "They improved the service not only in India but abroad as well. Very smooth and fully digital."
Another added, "Went to Aadhar centre yesterday for daughter's first Aadhar enrolment, simply walked in without appointment and left the centre in exactly 8 minutes. I felt heaven, too."
Some users applauded the consistent performance, calling the passport department "the most efficient" among government services. One pointed out that a rating and feedback system at the exit could be one of the reasons behind the improvement.
"Surprisingly, they do have a rating, feedback system at exit. Which likely makes them improve the whole experience," one comment read.
About Passport Seva Kendra In India
The Ministry of External Affairs operates more than 90 Passport Seva Kendras across India, designed to simplify and digitise the passport issuance process. While the Ministry handles all the sovereign functions, TCS (Tata Consultancy Services) sets and manages the Passport Seva Kendras (facilitation centres), IT and non-IT infrastructure, end-to-end core passport application, networking, portal, data centre, and disaster recovery operations.
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