- Man accuses Chinese airline of misbehaving with fellow Indian passengers
- China Eastern Airlines has denied the allegation
- India has taken up matter with China after complaint filed: sources
The matter has been taken up with the Shanghai Foreign Affairs Office of the Chinese Foreign Ministry and Pudong airport authorities after it was brought to the notice of External Affairs Minister Sushma Swaraj, sources told PTI.
Meanwhile, China Eastern Airlines has denied the allegation saying that after checking related materials and the airport CCTV footage, it found news reports about the incident did not conform to the fact, state-run Xinhua news agency reported last night.
"Instead, the airlines employees offered meticulous service," the airline said in a statement.
The company claimed that it is dedicated to providing quality flight service for passengers around the world. Earlier, media reports said that North American Punjabi Association executive director Satnam Singh Chahal wrote to Swaraj alleging that he noticed that at the exit gate of the airplane for wheelchair passengers, ground staff was insulting transit Indian passengers.
Chahal, who travelled on August 6 by China Eastern Airlines flight from New Delhi to San Francisco, had to stop at Shanghai Pudong to catch his next flight of the same airlines for San Francisco. He said when he complained to concerned Airlines he was shouted down by the official.
Chahal even suggested to Swaraj to issue an advisory for Indian transit travellers to avoid transiting through China.
Last month, China had issued a safety advisory to its nationals in India to pay close attention to their safety and take precaution for their security to avoid being affected by prevailing anti-China sentiment.
(Except for the headline, this story has not been edited by NDTV staff and is published from a syndicated feed.)