The forum presided by Virendra S Patidar also asked it to pay Rs 2,000 as litigation costs to Girish Garg, an advocate by profession.
The incident took place on June 13, 2015 when Advocate Garg had boarded Coimbatore-Jaipur Superfast Express (12969) from Betul station around 2.05 PM.
"I contacted customer care of the railways on number 139 and requested them to wake me up before I reach my destination Kota at 1.40 AM the next day," Advocate Garg (48) told PTI.
The customer care executive registered my request and assured to wake me up, he said.
But, he said no one woke him up.
"After this, I approached the consumer forum seeking Rs 20,000 from the railways for the mental harassment caused to me," Advocate Garg said.
The railways in its submission contended that their customer care does not guarantee that passengers would be woken up.
Advocate Garg said the consumer forum on April 26 asked the chief manager of central railway to pay Rs 5,000 to him within a month.