Indigo Crew Member Denies Diabetic Passenger Washroom Access Before Landing, Airline Responds

A post going viral on X has brought attention to a recent health-related incident on an IndiGo flight. X user and social worker Shubham Kushwaha alleged that during a recent flight from Raipur to Delhi (IndiGo flight 6E6313), a crew member denied a diabetic passenger access to the washroom "despite sufficient time before landing."

The user further claimed, "When requested, she misbehaved with the passenger." According to the post, the request to use the washroom was made at 6:15 pm, and the flight landed at 6:35 pm.

The post also alleged, "After deplaning, she still didn't allow the passenger to use the washroom. Who takes responsibility for such behaviour by flight attendants towards passengers? Passengers deserve dignity and respectful treatment, not arrogance."

Air Hostess Neha of Indigo Flight 6E6313 (Raipur to Delhi, 16:50 departure) denied a Diabetic passenger access to the washroom at 6:15 PM despite sufficient time before landing, and when requested she misbehaved with the passenger. The flight landed at 6:35. After deplaning also,… pic.twitter.com/ICIu6vdKzr

— Shubham Kushwaha (@realshubhamkush) May 14, 2026

IndiGo and the Ministry of Civil Aviation responded to the complaint on X.

The Ministry of Civil Aviation said, "Dear Sir/Madam, the inconvenience caused is deeply regretted. Please share your airline name, PNR number, full name and phone number via direct message for resolving the issue. Regards, Ministry of Civil Aviation."

IndiGo commented, "We have spoken to Mr Deepak and truly regret the inconvenience caused to him. We are getting this checked and will share an update. - Team IndiGo."

Also Read: IndiGo Passenger Says Diabetic Patients Forced To Eat Sugary Food Amid Flight Delay, Airline Responds

Explaining the situation, IndiGo added, "As per standard safety protocols, once the seatbelt signs are on, including during critical phases of flight such as taxi, take-off, descent and landing, passengers are required to remain seated with their seatbelts fastened, and crew actions are guided accordingly. We appreciate your understanding and cooperation, as these measures are implemented solely to ensure a safe and comfortable journey for everyone onboard."

The airline further said, "Dear Sir, we sincerely regret the inconvenience and concern experienced by the travelling customer. The safety and well-being of our customers remain our highest priority at all times."