Family Suffers Food Poisoning, Electric Shocks At Egypt Hotel Booked Online For Rs 4 Lakh

As the vacation season begins, families across the world have been looking forward to relaxing summer getaways. Among them was 36-year-old Scott Edward, who planned a sunny holiday with his wife Katie and their children, Freddy and Alexandra.

However, the family's dream trip turned into a nightmare after they arrived to find their hotel still under construction. What was meant to be a relaxing vacation soon became a traumatic experience, with the family allegedly dealing with food poisoning and even an electric shock during their stay.

“No one enjoyed it,” Edward, from Newport, South Wales, told NeedToKnow. “It's created a huge stress for us all and created financial issues, having to pay back the extra costs on the credit cards. We were all really ill as well, which has made the kids nervous about travelling.” 

On January 16, the family arrived at their Hurghada resort in Egypt after an exhausting 18-hour journey, only to find a dirty hotel room with no Wi-Fi. They switched rooms immediately, but it didn't get better.

“That night we had children's music like ‘Baby Shark' and other obnoxious music playing outside our hotel room because the entertainment stage was being refurbished,” Edward said. He claimed that the rooms were "dirty and broken”, with faeces and urine all around a toilet that hadn't been cleaned. “Everything was run down, damp and mouldy, and plaster and paint flaking off the walls,” he added. “There was also an exposed, live fuse box outside our door.” 

“The food caused everyone to become violently sick, and we were not able to eat at any of the restaurants,” he said. “I had sore kidneys for two weeks after the holiday because of dehydration from the sickness.” 

Edward also claimed he received an electric shock from a live wire while visiting the kids' club with his children, adding that construction debris was scattered across the hotel, and unsafe areas were openly accessible without proper safety measures.

The family, who described the trip as traumatic, sought a full refund for the vacation, which reportedly cost over $4,000. After initially being offered only around $140, the booking company Loveholidays later agreed to refund the full cost of the trip, including flights and transfers. The travel company said that if the family had contacted them during the trip, they could have helped, but they claimed Edward only reached out nearly two months later.