Customer Service
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Indian Man Praises Dubai Mall Staff Who Helped His Injured Daughter, Called To Check On Her Next Day
Reflecting on the experience, he said that such care made him appreciate the city even more.
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"Rude" Or Misunderstood? Indian YouTuber's X Post On Japan Sparks Fierce Debate
An X post by Indian YouTuber Siddharth Bhimani has sparked an intense online debate about customer service in Japan, with claims of differential treatment towards Indian tourists dividing social media users.
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Tired Of Bank Customer Service Reps? Even Pope Leo Was Ghosted By One Of Them
Bank customer service hung up on Pope Leo during his request to change phone and address details.
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Fed-Up Customer Buys Airtel Black Domain, Roasts Brand With A Dhurandhar Jab
A frustrated Airtel customer bought the Airtel Black domain, narrated their customer experience, added complaints from others, and roasted the brand hard
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Vir Sanghvi Calls Out 'Snobbish' Staff At Delhi Vasant Kunj Mall, Sparks Debate Online
Vir Sanghvi said that salespeople at luxury stores in New Delhi are "obnoxious, rude, aggressive, and patronising"
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"Chat Support Worse After AI": Zomato User's X Post Sparks Debate Online
A Zomato customer's struggle with AI chat support has drawn widespread attention online, prompting others to share similar experiences.
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Bajaj Finance Taps AI To Handle 100 Million Customer Calls By Next Year
Bajaj Finance has already processed 20 million customer calls using AI-powered systems. Over the next year, it is expected to rise to 100 million calls.
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Customers Are Shifting To Gen AI Tools Like ChatGPT, Google AI Overviews For Service Issues
As customers increasingly self-solve issues through gen AI-enabled tools, there will be diminished demand for official first-party customer service volume, as per Gartner.
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Customers Are Shifting To Gen AI Tools Like ChatGPT, Google AI Overviews For Service Issues
As customers increasingly self-solve issues through gen AI-enabled tools, there will be diminished demand for official first-party customer service volume, as per Gartner.
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Foul-Mouthed AI Bot Takes Customer Service Training To A New Level
Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through an AI-powered, foul-mouthed robot.
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In 2025, 85% Of Customer Service Leaders Will Explore Conversational Generative AI: Survey
Customer service and support leaders are under pressure from executive leadership to implement generative AI.
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Ola Claims it Resolved 99.1 Percent of Customer Complaints Amid CCPA Scrutiny Over Service Quality
Ola Electric has claimed it has resolved 99.1% of the 10,644 complaints it received, aiming to reassure customers about its complaint-handling system. This announcement comes after a show-cause notice from the Central Consumer Protection Authority (CCPA), which raised concerns over consumer rights violations. Alongside this, the company also faced ...
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Civil Aviation Ministry Recognises SpiceJet for 'Outstanding Customer Service'
AirSewa, under the Ministry of Civil Aviation, has praised the budget carrier's professionalism, courtesy, and dedication.
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Two In Three People Prefer Companies Didn’t Use AI For Customer Service: Survey
Furthermore, 53% of customers would consider switching to a competitor if they found out a company was going to use AI for customer service.
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Fake Gujarat Company Extorting Lakhs By Dealing In Share Market Busted
The Gujarat Police busted a bogus company in Vadodara that claimed to be dealing in the share market and arrested 17 people, said officials here.
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Indian Man Praises Dubai Mall Staff Who Helped His Injured Daughter, Called To Check On Her Next Day
Reflecting on the experience, he said that such care made him appreciate the city even more.
-
"Rude" Or Misunderstood? Indian YouTuber's X Post On Japan Sparks Fierce Debate
An X post by Indian YouTuber Siddharth Bhimani has sparked an intense online debate about customer service in Japan, with claims of differential treatment towards Indian tourists dividing social media users.
-
Tired Of Bank Customer Service Reps? Even Pope Leo Was Ghosted By One Of Them
Bank customer service hung up on Pope Leo during his request to change phone and address details.
-
Fed-Up Customer Buys Airtel Black Domain, Roasts Brand With A Dhurandhar Jab
A frustrated Airtel customer bought the Airtel Black domain, narrated their customer experience, added complaints from others, and roasted the brand hard
-
Vir Sanghvi Calls Out 'Snobbish' Staff At Delhi Vasant Kunj Mall, Sparks Debate Online
Vir Sanghvi said that salespeople at luxury stores in New Delhi are "obnoxious, rude, aggressive, and patronising"
-
"Chat Support Worse After AI": Zomato User's X Post Sparks Debate Online
A Zomato customer's struggle with AI chat support has drawn widespread attention online, prompting others to share similar experiences.
-
Bajaj Finance Taps AI To Handle 100 Million Customer Calls By Next Year
Bajaj Finance has already processed 20 million customer calls using AI-powered systems. Over the next year, it is expected to rise to 100 million calls.
-
Customers Are Shifting To Gen AI Tools Like ChatGPT, Google AI Overviews For Service Issues
As customers increasingly self-solve issues through gen AI-enabled tools, there will be diminished demand for official first-party customer service volume, as per Gartner.
-
Customers Are Shifting To Gen AI Tools Like ChatGPT, Google AI Overviews For Service Issues
As customers increasingly self-solve issues through gen AI-enabled tools, there will be diminished demand for official first-party customer service volume, as per Gartner.
-
Foul-Mouthed AI Bot Takes Customer Service Training To A New Level
Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through an AI-powered, foul-mouthed robot.
-
In 2025, 85% Of Customer Service Leaders Will Explore Conversational Generative AI: Survey
Customer service and support leaders are under pressure from executive leadership to implement generative AI.
-
Ola Claims it Resolved 99.1 Percent of Customer Complaints Amid CCPA Scrutiny Over Service Quality
Ola Electric has claimed it has resolved 99.1% of the 10,644 complaints it received, aiming to reassure customers about its complaint-handling system. This announcement comes after a show-cause notice from the Central Consumer Protection Authority (CCPA), which raised concerns over consumer rights violations. Alongside this, the company also faced ...
-
Civil Aviation Ministry Recognises SpiceJet for 'Outstanding Customer Service'
AirSewa, under the Ministry of Civil Aviation, has praised the budget carrier's professionalism, courtesy, and dedication.
-
Two In Three People Prefer Companies Didn’t Use AI For Customer Service: Survey
Furthermore, 53% of customers would consider switching to a competitor if they found out a company was going to use AI for customer service.
-
Fake Gujarat Company Extorting Lakhs By Dealing In Share Market Busted
The Gujarat Police busted a bogus company in Vadodara that claimed to be dealing in the share market and arrested 17 people, said officials here.
