Customer Service
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Indian Man Praises Dubai Mall Staff Who Helped His Injured Daughter, Called To Check On Her Next Day
Reflecting on the experience, he said that such care made him appreciate the city even more.
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"Rude" Or Misunderstood? Indian YouTuber's X Post On Japan Sparks Fierce Debate
An X post by Indian YouTuber Siddharth Bhimani has sparked an intense online debate about customer service in Japan, with claims of differential treatment towards Indian tourists dividing social media users.
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Tired Of Bank Customer Service Reps? Even Pope Leo Was Ghosted By One Of Them
Bank customer service hung up on Pope Leo during his request to change phone and address details.
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Fed-Up Customer Buys Airtel Black Domain, Roasts Brand With A Dhurandhar Jab
A frustrated Airtel customer bought the Airtel Black domain, narrated their customer experience, added complaints from others, and roasted the brand hard
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Vir Sanghvi Calls Out 'Snobbish' Staff At Delhi Vasant Kunj Mall, Sparks Debate Online
Vir Sanghvi said that salespeople at luxury stores in New Delhi are "obnoxious, rude, aggressive, and patronising"
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"Chat Support Worse After AI": Zomato User's X Post Sparks Debate Online
A Zomato customer's struggle with AI chat support has drawn widespread attention online, prompting others to share similar experiences.
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Bajaj Finance Taps AI To Handle 100 Million Customer Calls By Next Year
Bajaj Finance has already processed 20 million customer calls using AI-powered systems. Over the next year, it is expected to rise to 100 million calls.
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Foul-Mouthed AI Bot Takes Customer Service Training To A New Level
Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through an AI-powered, foul-mouthed robot.
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Ola Claims it Resolved 99.1 Percent of Customer Complaints Amid CCPA Scrutiny Over Service Quality
Ola Electric has claimed it has resolved 99.1% of the 10,644 complaints it received, aiming to reassure customers about its complaint-handling system. This announcement comes after a show-cause notice from the Central Consumer Protection Authority (CCPA), which raised concerns over consumer rights violations. Alongside this, the company also faced ...
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Fake Gujarat Company Extorting Lakhs By Dealing In Share Market Busted
The Gujarat Police busted a bogus company in Vadodara that claimed to be dealing in the share market and arrested 17 people, said officials here.
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Cocaine Worth $300 Million Found Floating In Sea In New Zealand
New Zealand authorities said on Wednesday they had recovered 3.2 tonnes of cocaine worth more than $300 million, believed to be bound for Australia and found floating at sea.
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SpiceJet Offers Automated Customer Service, Check-In Facility On WhatsApp
SpiceJet said today that its automated customer service and check-in facility is available on WhatsApp in addition to its website and mobile app.
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Shorter Turnaround Time For Service Crucial For Two-Wheeler Customer Satisfaction: J.D. Power
The new-age Indian two-wheeler customer is looking at a faster turnaround time during service that will improve the over satisfaction levels, a study by J.D. Power concludes. 2019 J.D. Power two-wheeler customer service index (2WCSI) found that customers who opted for the pick-up and drop option had a higher satisfaction level with 779 points, as o...
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Hyundai Stays At No 1, Mahindra Jumps Up One Spot In JD Customer Service Index Study
Maruti Suzuki was ranked No. 1 in 2016 and slipped to 2nd spot last year. This year however, it's slipped further down to 8th place. But Tata and Mahindra are not the only ones who have bettered Maruti Suzuki. Ford, Datsun, Toyota and even Honda have gone ahead of the largest market share holder.
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Flipkart & Amazon Sales, Lenovo K8 Note India Launch, iPhone 8 Availability Details, and More: Your 360 Daily
Flipkart and Amazon sales kickstart the e-commerce sale season, Lenovo K8 Note and LG Q6 launched in India, and iPhone 8 availability will be limited at time of launch.
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Indian Man Praises Dubai Mall Staff Who Helped His Injured Daughter, Called To Check On Her Next Day
Reflecting on the experience, he said that such care made him appreciate the city even more.
-
"Rude" Or Misunderstood? Indian YouTuber's X Post On Japan Sparks Fierce Debate
An X post by Indian YouTuber Siddharth Bhimani has sparked an intense online debate about customer service in Japan, with claims of differential treatment towards Indian tourists dividing social media users.
-
Tired Of Bank Customer Service Reps? Even Pope Leo Was Ghosted By One Of Them
Bank customer service hung up on Pope Leo during his request to change phone and address details.
-
Fed-Up Customer Buys Airtel Black Domain, Roasts Brand With A Dhurandhar Jab
A frustrated Airtel customer bought the Airtel Black domain, narrated their customer experience, added complaints from others, and roasted the brand hard
-
Vir Sanghvi Calls Out 'Snobbish' Staff At Delhi Vasant Kunj Mall, Sparks Debate Online
Vir Sanghvi said that salespeople at luxury stores in New Delhi are "obnoxious, rude, aggressive, and patronising"
-
"Chat Support Worse After AI": Zomato User's X Post Sparks Debate Online
A Zomato customer's struggle with AI chat support has drawn widespread attention online, prompting others to share similar experiences.
-
Bajaj Finance Taps AI To Handle 100 Million Customer Calls By Next Year
Bajaj Finance has already processed 20 million customer calls using AI-powered systems. Over the next year, it is expected to rise to 100 million calls.
-
Foul-Mouthed AI Bot Takes Customer Service Training To A New Level
Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through an AI-powered, foul-mouthed robot.
-
Ola Claims it Resolved 99.1 Percent of Customer Complaints Amid CCPA Scrutiny Over Service Quality
Ola Electric has claimed it has resolved 99.1% of the 10,644 complaints it received, aiming to reassure customers about its complaint-handling system. This announcement comes after a show-cause notice from the Central Consumer Protection Authority (CCPA), which raised concerns over consumer rights violations. Alongside this, the company also faced ...
-
Fake Gujarat Company Extorting Lakhs By Dealing In Share Market Busted
The Gujarat Police busted a bogus company in Vadodara that claimed to be dealing in the share market and arrested 17 people, said officials here.
-
Cocaine Worth $300 Million Found Floating In Sea In New Zealand
New Zealand authorities said on Wednesday they had recovered 3.2 tonnes of cocaine worth more than $300 million, believed to be bound for Australia and found floating at sea.
-
SpiceJet Offers Automated Customer Service, Check-In Facility On WhatsApp
SpiceJet said today that its automated customer service and check-in facility is available on WhatsApp in addition to its website and mobile app.
-
Shorter Turnaround Time For Service Crucial For Two-Wheeler Customer Satisfaction: J.D. Power
The new-age Indian two-wheeler customer is looking at a faster turnaround time during service that will improve the over satisfaction levels, a study by J.D. Power concludes. 2019 J.D. Power two-wheeler customer service index (2WCSI) found that customers who opted for the pick-up and drop option had a higher satisfaction level with 779 points, as o...
-
Hyundai Stays At No 1, Mahindra Jumps Up One Spot In JD Customer Service Index Study
Maruti Suzuki was ranked No. 1 in 2016 and slipped to 2nd spot last year. This year however, it's slipped further down to 8th place. But Tata and Mahindra are not the only ones who have bettered Maruti Suzuki. Ford, Datsun, Toyota and even Honda have gone ahead of the largest market share holder.
-
Flipkart & Amazon Sales, Lenovo K8 Note India Launch, iPhone 8 Availability Details, and More: Your 360 Daily
Flipkart and Amazon sales kickstart the e-commerce sale season, Lenovo K8 Note and LG Q6 launched in India, and iPhone 8 availability will be limited at time of launch.
