A SpiceJet employee has been suspended after a video showing a heated argument with passengers at Bagdogra Airport in West Bengal went viral on social media. The incident took place on June 13th, 2026 after SpiceJet flight SG 151, scheduled to operate from Bagdogra to Delhi, was first delayed and later cancelled.
In the widely shared video, the airline staff member is seen exchanging angry words with passengers while other travellers watch the confrontation unfold.
In a statement, SpiceJet said the disruption was caused by a combination of adverse weather conditions and operational constraints. According to the airline, the aircraft assigned to operate the flight had been diverted to Kolkata because of bad weather in Bagdogra, resulting in a delay to the scheduled departure. The flight was eventually cancelled due to watch hour constraints at the airport.
The airline said the unexpected cancellation led to a verbal altercation between some upset passengers and members of its staff.
"While the weather conditions are beyond any airline's control, we sincerely regret the inconvenience caused to our passengers," SpiceJet said. "The safety of our passengers, crew and operations remain our highest priority."
SpiceJet added that it had taken the matter seriously and initiated disciplinary action against the employee seen in the video. The staff member has been suspended with immediate effect and sent for refresher training pending further review.
The viral clip has triggered widespread debate on social media. Many users criticised the employee's behaviour towards passengers, while others called for a full investigation into the circumstances that led to the confrontation.
The airline said it would review the incident and take appropriate action based on its findings.
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