Army Chief General Bipin Rawat urged troops to use suggestion and grievance boxes.
"Whoever has any complaint can tell me directly," the Army Chief said on Friday, addressing his first press conference.
After the BSF jawan's video, there have been more videos of personnel airing their grievances on pay and conditions.
He said there are suggestion and grievance boxes in the Army headquarters and commands and urged the troops to use them.
"This press conference, which is held on eve of the Army Day, is very relevant to us, as I would like to reach every jawan through you (media). We are one team and we work as one force to ensure India is secure and peaceful," he said.
General Rawat also stressed on the need to counter the "enemy who will try tactics to destroy India's secular fabric."