Delhi-resident Chirag Dhawan ordered a brand new smartphone through Amazon on September 7. However, when the package arrived on September 11, the 22-year-old opened it to find detergent soap inside.
"I came back from office at around 9 pm and on opening the box I found that instead of sending the phone, your seller...had sent 3 packs of Fena detergent," writes Mr Dhawan in a Facebook post, shared on September 11, that has gone viral with over 30,000 'reactions' and 2,600 shares.
"The matter has been sorted by Amazon now. They are sending a replacement," confirmed Mr Dhawan to NDTV. "They acted quickly when the issue was escalated to their senior management," he added.
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