The luggage belt was wrapped, and Christmas decorations dotted the baggage claim area.
Passengers arriving in Mumbai from Bengaluru gathered around, expecting the usual wait for their suitcases, when something unusual appeared on the conveyor belt.
Boxes. Gift boxes.
Marriott Bonvoy brought the magic of the festive season to Mumbai International Airport, Terminal 2, with an activation designed to surprise arriving passengers. Each hamper was personalised and thoughtfully tagged with the traveler's seat number.
It was a simple idea, but one that immediately stood out in the middle of a routine arrival.
One passenger took to X to share the moment. "Landed in Mumbai from Bengaluru and walked into a genuinely heartwarming surprise at the baggage belt," the tweet read.
Landed in Mumbai from Bengaluru and walked into a genuinely heartwarming surprise at the baggage belt
— Gogi Tech (Rajeev) (@gogiinc) December 18, 2025
🎄 Christmas gifts for every passenger
📍 Each gift box tagged with your seat number
Small gesture, big smile.
Merry Christmas!
Thank you Air India for making the day a… pic.twitter.com/F8g6tYwlN4
"Christmas gifts for every passenger. Each gift box tagged with your seat number. Small gesture, big smile. Merry Christmas!"
Sharing her experience of the activation, Namrata Seth, actor and digital content creator, said, “I was completely delighted by the surprise that awaited me at the airport. Watching beautifully curated Christmas hampers arrive on the conveyor belt felt joyful and festive in the most unexpected way. Marriott Bonvoy truly transformed a routine arrival into a celebratory moment, bringing in the spirit of Christmas the moment you land from your travels.”
What's Inside The Box
The viral video was shared by an Air India flyer, but travellers of other airlines also received their Christmas hampers. Inside the box were Marriott Bonvoy's three types of cookies: chocolate crinkle cookies, cinnamon cookies, and vanilla kipferl.
Have a look at the box that the user posted:
The gift box included cookies from Marriott Bonvoy. Photo: X
How Did The Internet React
As expected, the Internet had its say.
One user joked that passengers should "return to Bengaluru, where they would at least get an 800-metre walk to catch their cab".
Another quipped, "On a lighter note, they hoped the box didn't contain the in-flight meal that was never served."
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