Reviewing the operations over the last one year, it was observed that a large number of applicants were not turning up at the passport offices despite taking appointment.
"This was not only resulting in lesser utilisation of processing capacity of the Passport Seva Kendras but was also causing denial of appointments for other genuine applicants," an official statement said.
To resolve the issue of non-availability of appointments and to reduce no-shows of applicants, the External Affairs Ministry has launched online payment system for booking appointments, the statement added.
With the launch of online payment-based appointments, applicants will be required to make payment at the time of booking appointment on the government's website.
"With this, only genuine applicants will book the appointment and number of no-shows will reduce," the statement said.
Under the new process, payments can be made while booking an appointment on the website www.passportindia.gov.in - either by credit or debit card besides internet banking of State Bank of India.
Applicants can also use the challan option provided on the website and deposit the money in State Bank of India (SBI) branch after generating the challan online, it said.
"Further, instead of an applicant choosing the date and time slot of appointment, the system will automatically give the earliest available appointment," the statement said.
From June 21, online payment system will be applicable for taking appointments at Ghaziabad, Herald House ITO, Shalimar Place, Gurgaon, Bikaji Cama Place, Lalbagh, Sai Arcade, Mangalore, Hubli-Dharwad, Bhubaneswar, Bhopal, Raipur, Shimla, Bareilly, Lucknow, Varanasi, Kanpur and Gorakhpur offices.
Earlier this month, the online payment system was made applicable for taking appointments at many offices.
The new system will be gradually rolled out in all passport offices across the country in coming weeks.
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