A Pune-based techie tweeted requesting a transfer for his wife, who works for the Railway Ministry and is posted in a different city. The response was not what he would have hoped for. "I would have ordered a suspension had this transfer request been made to my ministry," the minister said.
@SushmaSwaraj Can u plz help us in ending our banwas in India? My wife is in Jhansi Rly employee and I work in Pune in IT. Been a year+.Smit Raj. (@smitraj07) 8 January 2017
Ms Swaraj also tagged Railway Minister Suresh Prabhu in her response to IT professional Smit Raj's request. Mr Prabhu, another minister counted among the most responsive on social media, replied that he has nothing to do with transfers and would ask a top railway officer to look into the case.
If you or your wife were from my Ministry and such a request for transfer was made on twitter, I would have sent a suspension order by now. https://t.co/LImngQwFh6Sushma Swaraj (@SushmaSwaraj) 8 January 2017
The IT professional had used the word "banwas" or exile to describe his situation after the minister's interaction with a US-based man who had asked for help.
Sanjay Pandita had requested the minister's help to get a passport for his wife, claiming that he had been forced to live without her because of the delay.
Last year, the Foreign Minister's "Twitter diplomacy" was widely acknowledged and she was also named among 15 'Global Thinkers' of the year. Prime Minister Narendra Modi was among the first to congratulate her.