A video was posted online by Brian Schear on Wednesday, claiming that Delta "booted" him off a flight, along with his wife and two infants, due to overbooking.
"We are sorry for the unfortunate experience our customers had with Delta," the company said in a statement on Thursday. The flight was departing from Maui to Los Angeles on April 23.
This comes nearly a month after United Continental Holdings Inc sparked outrage for dragging a passenger by his hands, out of an overbooked flight. However, the airline reached a settlement with the passenger last month.
American Airlines Group Inc also experienced its own public relations fiasco last month when a video went viral, showing an onboard clash over a baby stroller.
(This story has not been edited by NDTV staff and is auto-generated from a syndicated feed.)
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