In an exclusive Walk the Talk from VFS Global’s headquarters in Dubai, Rahul Kanwal speaks to founder and CEO Zubin Karkaria as the visa outsourcing giant marks 25 years. Karkaria responds to concerns over premium-service upselling, visa agents and touts, appointment slots and data privacy, insisting that VFS does not make visa decisions or retain biometric data. He also explains how AI is being used to detect fraud, streamline applications and tackle bots, while discussing the future of global travel, Indian students abroad and his life as a Zoroastrian priest.