Are VFS Global Staff Pushing Premium Services? CEO Zubin Karkaria Responds
In a candid conversation with NDTV, VFS Global founder and CEO Zubin Karkaria responds to concerns over whether visa applicants are being nudged towards premium lounges and other paid services. Karkaria insists that VFS Global does not "hard sell" premium services and that opting for them does not improve an applicant's chances of securing a visa. He explains that premium services are voluntary and says employee incentives are linked to a range of performance indicators, including customer service, compliance and ESG metrics.
