Is Cloud Telephony a Worthwhile Solution for Your Business?

Cloud telephony revolves around an advanced form of telecommunication following the cloud computing model. A cloud telephony business will offer phone systems with all software, equipment, and network connection in remote locations. Cloud telephony uses Voice over Internet Protocol to transmit digital data packets over the internet.

After covering voice signals into data packets, VoIP reconverts them into analogue signals so that they can be heard. A cloud telephony service can offer multiple extensions that can be accessed from any point. Dive into this article to understand how cloud telephony can help your company.

1. Save Costs Significantly

Cloud telephony services are becoming increasingly popular as organisations are looking forward to reducing costs. A cloud telephony business will only charge you for what you are using instead of a whole package that you might not be using. Therefore, you will have to bear a lower fee for cloud telephony rather than traditional phone services for similar usage.

Additionally, cloud telephony ensures that you no longer have to invest in expensive hardware. You won't have to remain concerned about upgrading your hardware because all you will need is a steady internet connection and a web browser to use the virtual phone system. Therefore, you will be able to save on long-term maintenance fees and upfront costs.

2. Increased Agility

The business environment has transformed rapidly over the past few years due to advancements in mobile technologies. Moreover, the rise of remote employees has also contributed to the massive change. Cloud communication systems can offer greater flexibility and agility than traditional PBX systems.

Therefore, attending business calls beyond the office desk and outside the office space has become extremely common. A cloud telephony setup will ensure that you can make calls in any part of the world without connection issues or roaming charges. You will be able to use any internet-connected device to make the calls.

A cloud telephony device will come with all the features of an office desk phone, like call routing or call forwarding. The cloud systems also come with additional tools like instant messaging and video conferencing. Therefore, you will have all the features at your disposal to support effective business communications.

3. Easy Implementation

Cloud telephone systems are extremely easy to set up or implement without the need for any specific infrastructure at your end. The best cloud telephony business will get the system up and running in one day. Therefore, your company will face minimal downtime while transitioning from a traditional phone system to cloud-based communications. Moreover, cloud phone systems are also easy to configure and have a simple interface for navigation.

4. Heightened Scalability

Scalability is one of the significant benefits of a cloud phone system. It ensures that you can scale up or down the telephone system according to your business requirements. For instance, a business can begin on a light note while continuing to add more cloud phone systems to meet the demand as it grows.

Meanwhile, a cloud telephone provider will also charge a lower fee when the usage levels are low. If you want to scale up your phone system to meet growing business needs, you won't have to worry about expensive hardware costs. Upscaling an in-house communication system to meet growing business demands can be more expensive and complicated.

A traditional phone system will require businesses to invest in additional hardware if they anticipate growing needs in the future. Moreover, the monthly rental fees will also go up even if your company doesn't need the equipment at all times.

5. Greater Resilience and Reliability

During a disaster or emergency like a power outage, traditional phone lines won't be functional. But since cloud telephony will host your calls on cloud servers, continuity won't ever be a problem for your business. Your company will be able to get cloud telephony services from different parts of the world due to its strong resiliency.

Cloud phone systems will also increase the reliability of your business by eliminating the dependency on a specific point of failure. It can balance workloads across different data centres offering redundant connectivity for greater efficiency. A cloud telephony system is extremely valuable for businesses willing to increase operational flexibility and stability without relying on expensive and outdated hardware.

6. Enhanced Productivity

Cloud phone systems refer to a type of unified communications as a service (UCaaS). The term unified communications imply the integration of data, video, and voice with other real-time communication services. By offering different forms of communication on a single platform, UCaaS can make business processes simple.

Cloud telephone systems can enhance productivity, performance, and customer experience at lower costs. A cloud telephony business can help companies track workflows and conversations of team members in different parts of the world. Moreover, cloud-based communication is also useful for sharing information across different internal departments or with external clients and customers.

7. High Security

As innovations and opportunities are growing, businesses are required to worry about security more than ever. Despite tight regulations, security threats are showing no signs of disappearing. But VoIP can support Secure Voice and SIP over TCP while maintaining the security of calls and other communications inside your network. Cloud-based phone systems also offer the benefits of remote working without security taking a backseat.

8. Improve Customer Experience

CRM integration available with cloud-based phones ensures that customer information is available on a single screen. Your support agents can get access to customers' chat transcripts, previous queries, call logs, tickets raised, and more. Therefore, your agents are able to offer a personalised experience to customers. Besides, the waiting time for customers also gets reduced significantly.

Final Words

If you are looking for a premium cloud telephony business, Tata Tele should be your go-to solution. Cloud telephony solutions enable companies to make and receive calls via the internet as opposed to traditional ISDN or PSTN lines. Cloud telephony services from Tata Tele come with multiple benefits, including queue management, real-time insights, voice broadcasting, and more. So contact Tata Tele Business Services today to get the best cloud telephony services!

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