IndiGo Flight Cancelled? How To Get Full Refund Amid The Ongoing Chaos

India's largest airline, IndiGo, cancelled over 500 domestic and international flights across airports in Delhi, Mumbai and Bengaluru because of “operational disruptions,” impacting travel plans of hundreds of passengers. From 2–4 December, the abrupt disruption saw thousands of passengers stranded, triggered long queues at terminals, and raised questions about what led to the sudden collapse of schedules.

Of the 550 flights that were cancelled, Delhi airport accounted for around 172 on Thursday. Mumbai followed with 118 cancellations, while Bengaluru recorded 100. Hyderabad saw 75 cancellations, Kolkata 35, Chennai 26, and Goa 11. Several other airports across the country also reported cancellations.

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This disruption has caused chaos at airports, with passengers struggling to get their luggage for over 12 hours, no food, and no water. Following the chaotic scenes, the airline has now issued a “heartfelt” apology to its customers and stakeholders. In an X post, shared on 4 December, the airline said, “IndiGo teams are working diligently and making all efforts with the support of MOCA, DGCA, BCAS, AAI and airport operators to reduce the cascading impact of these delays and restore normality. We continue to keep our customers apprised of any changes to their scheduled flights and advise them to check the latest status at https://goindigo.in/check-flight-status.html before heading to the airport.”

Watch the full post below:

The last two days have seen widespread disruption across IndiGo's network and operations. We extend a heartfelt apology to all our customers and industry stakeholders who have been impacted by these events. IndiGo teams are working diligently and making all efforts with the…

— IndiGo (@IndiGo6E) December 4, 2025

If your flight was cancelled by IndiGo, here is how you can get a refund:

1. Go to IndiGo's official website, scroll down and look for "Support."
2. Select "Plan B" - that helps you change, cancel or process a refund
3. Enter PNR/Booking reference number and Email ID/Last name.
4. Select change flight or cancel flight - You can change the time and/or date of your flight or cancel and process refund.

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Common Questions Regarding IndiGo Flight Cancellation/Refund

1. When Can You choose Plan B?

You are eligible for Plan B if:

• Your flight has been cancelled.
• Your flight timing has been brought forward by 1 hour or more from the scheduled time of departure
• Postponed by 2 hours or more from the scheduled time of departure

2. Do You Have To Pay Extra For Plan B?

No, there are no additional charges. You can change the time and/or date of your flight or cancel and process refund, at no additional cost.

3. How Many Days Does It Take To Process A Refund?

Once processed, a refund will reflect in your account in 7 business days. For agency booking customers are requested to contact the concerned travel agencies for the refund.