- India has raised the issue with South African authorities
- Robbers reportedly gained entry by derailing entrance gate
- A domestic worker's cellphone, which was also robbed, could provide clues
The family of Consul General Shashank Vikram, including his five-year old son, domestic staff, and a visiting teacher were reportedly held up during the armed intrusion at their residence on Innes Road, on Saturday.
"We have taken up the matter with the relevant authorities, and investigations are currently ongoing. We expect that the intruders will be arrested soon," ministry of external affairs spokesperson Raveesh Kumar said.
He said that ensuring the safety and security of Indian diplomats and officials posted abroad, along with their families, is a matter of highest priority for the Indian government.
External Affairs Minister Sushma Swaraj has spoken to the Consul General and inquired about the well being of his family, Mr Kumar said.
"They (Vikram's family) are OK but they were obviously traumatised," consul SK Pandey was quoted as saying.
Nobody suffered physical harm, he said, adding that they planned to attend counselling.
He said a domestic worker's cellphone, which was also robbed, could provide clues to the incident.
Get the latest election news, live updates and election schedule for Lok Sabha Elections 2019 on ndtv.com/elections. Like us on Facebook or follow us on Twitter and Instagram for updates from each of the 543 parliamentary seats for the 2019 Indian general elections.