"We sincerely regret the inconvenience caused to the public by the installation of the spikes at our Fort Branch, as part of the recent renovation. We're having the spikes removed on priority," the bank tweeted.
The multiple rows of iron spike were panned as a public hazard when they appeared recently. A journalist drew attention to the feature in his tweet. "An eye-catching response to Mumbai's homelessness crisis from HDFC Bank (Fort branch)," commented Simon Mundy.
As others have pointed out, these anti-homeless spikes from @HDFC_Bank Fort branch are not only a depressing gesture towards Mumbai's many rough sleepers, but could also impale any pedestrian unlucky enough to trip and fall in this crowded passageway https://t.co/Eb897CK4fY- Simon Mundy (@simonmundy) March 26, 2018
On Twitter, people hit out at the bank for what they called a drastic move to prevent homeless people from sleeping on the pavements in the busy metro.
@HDFCBank_Cares- Tariq Khan (@CuriousTariq) February 12, 2018
This photo is of your newly opened branch at mg road fort mumbai, besides fabindia. Nice modern branch. BUT Why these hideous spikes?
What if a kid/ elderly or physically disabled person falls on them and get seriously hurt? May lead to very bad PR disaster. pic.twitter.com/jnB1GhSrbS
Many posted photos of what looked like a bed of nails on social media. Some flagged caution, saying the spikes were a danger to pedestrians, particularly elderly people and children. Others accused the bank of extreme insensitivity.