The Indian Railway Catering and Tourism Corporation Limited (IRCTC) Saturday launched 'AskDisha' (Digital Interaction to Seek Help Anytime) -- a chatbot powered by artificial intelligence (AI) for improving customer services of railway passengers, a statement from railways said.
A chatbot is a special computer programme designed to simulate conversation with users, especially over the internet.
"The IRCTC Chat Bot AskDisha will offer greatly improved and intuitive customer support by answering customer queries pertaining to all aspects of the services that IRCTC provides. It will support several regional languages and will be voice-enabled and will soon be integrated with the IRCTC android app," the statement said.
The essential features of AskDisha include ability to quickly answer to customer queries, ability to multitask, ability to provide round-the-clock customer support, zero waiting time for the query to get answered and overall an ability to provide customer with a stress-free experience and overall customer satisfaction, it said.
-
-
AI Law In India Soon? What Ashwini Vaishnaw Said At NDTV World Summit -
World's 1st AI Actor Tilly Norwood Was Asked If She Knew Hindi. A Conversation Followed -
AI Law In India Soon? What Ashwini Vaishnaw Said At NDTV World Summit -
Eline van der Velden At NDTV Summit: AI Film Industry Will Create More Jobs -
'Delhi vs Mumbai? World's First AI Actress Picks 'Chaos' At NDTV World Summit -
Superintelligent AI Could Be A Year Away: Ex-Google DeepMind Researcher -
'Threat Very Real To India': Microsoft AI Expert At NDTV World Summit -
Iran's Supreme Leader's Representative Says India Can Play 'Big Role' In Middle East Peace -
Palestine Ambassador Accuses Netanyahu Of Supported Hamas, Blocking Two-State Solution -
Palestine Ambassador On Conflict With Israel: "It's A Genocide"
An average of four million users visit the ticketing site of the IRCTC daily.
Track Latest News Live on NDTV.com and get news updates from India and around the world
