Analysis: RBI's 10-point action plan for banks

PUBLISHED ON: September 10, 2011 | Duration: 24 min, 57 sec

  
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In a move that is likely to cheer borrowers, banks have been asked to do away with the pre-payment penalty clause on floating-rate loans. A panel of experts discuss the RBI's 10-point action plan to improve customer service in the banking industry.
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