- Passengers on IndiGo flight 6E-126 from Patna to Pune faced luggage loss upon arrival in Pune
- Flight landed 90 minutes late, with over 100 passengers reporting missing bags including essentials
- IndiGo staff said pilot offloaded bags due to weight limits from Patna’s short runway
IndiGo passengers travelling from Patna to Pune on flight 6E-126 on Monday faced a chaotic situation after their luggage failed to arrive at the destination. The flight, which had around 180 passengers on board, landed in Pune at 4.50 pm, nearly an hour and a half behind schedule. The delay, however, was overshadowed by a bigger shock when passengers discovered that their bags were missing. More than 100 flyers reported that their luggage had not arrived, with some saying their bags contained important documents, expensive clothing and essential medicines. Anand Kumar Singh, one of the passengers, described the scene at the baggage carousel as chaotic.
"We were eventually told that the luggage of 70 to 100 flyers never made it onto the plane. When we questioned the ground staff, they said the pilot chose not to load the bags because the flight was full and the Patna airport runway is too short to support a heavy take-off," Anand Kumar Singh told the TOI.
He expressed frustration over the lack of communication and said he plans to file a police complaint. "It is deeply concerning. There was no proper communication, and no one could tell us when our belongings would arrive. I plan to lodge a police complaint," Anand Kumar Singh added.
Some passengers even took to social media to express their anger. A flyer named Shekhar Roy wrote on X, "Today, IndiGo flight 6E126 from Patna to Pune lost more than 100 passengers' bags. They offloaded around 100 bags without giving any proper information, and no one is ready to take responsibility for it."
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He added, "I, along with other passengers, have gone through mental trauma and stress. Many people have their medicines and important documents in those bags. The government needs to take strict action against IndiGo Airways. Their services are deteriorating day by day."
Another passenger shared, "My PNR is WEBCGH. I travelled yesterday from Patna to Pune, and without any prior information, IndiGo did not carry our luggage. They promised to deliver it by 6 am, and even gave it in writing, but failed to do so. Please look into this."
"Dear @IndiGo6E, flight delayed, luggage delayed. Me: landed at Pune, my bags: still enjoying Patna airport. Thanks @IndiGo6E for turning my trip into a scavenger hunt," wrote Surya Pratap.
According to an IndiGo source, the missing bags were left behind due to "operational reasons". The source added, "The remaining luggage has been loaded onto the next available flight and will be delivered directly to the passengers' home addresses."
