Complaint Redressal
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90% Of Public Grievances Received In 2024 Redressed: Government In Lok Sabha
Out of over 29 lakh public grievances received by the government through a dedicated online platform, around 26.45 lakh were redressed in 2024, the Lok Sabha was informed on Wednesday.
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On Misleading Ads , Supreme Court Deadline To States To Deal With Complaints
Observing that misleading advertisements could cause great harm to the society, the Supreme Court set a 2-month deadline for the states and union territories to create a grievance redressal mechanism to deal with complaints against such ads.
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X User Applauds Big Basket, Company Says, "We'll Do Our Best To Sort This Issue"
A woman took to X to praise Big Basket for a combo pack including sanitary pads and ice cream. But the company responded as if it were a complaint.
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Delhi's 'Green War Room' Starts 24x7 Monitoring Of Air Pollution In City
The Delhi government's control centre to monitor air pollution and redress complaints - 'Green War Room' - started functioning round-the-clock with a larger team of analysts and experts from Tuesday, Environment Minister Gopal Rai said.
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Government May Set Up Committees to Redress User Grievance Against Social Media Platforms: Officials
The government plans to set up appellate committees to redress grievances that users may have against the way social media platforms initially addressed their complaints regarding content and other issues, officials said. Amendments may provide for social media platforms to acknowledge within 24 hours user complaints and resolve them within 15 days...
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Complaints Response Time Cut To 30 From 45 Days On Government Website
The centre has decided to reduce resolution time of public grievances, raised on a dedicated portal, to a maximum of 30 days from the existing 45 days.
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Ola, Uber, Others Warned Of Action By Government Amid "Rising Complaints"
Cab aggregators, including Ola and Uber, have been warned of strict action unless they improve their systems and redress rising consumer complaints, a senior government official said today.
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More Than 1,600 Complaints Received Against Judiciary In Last 5 Years: Centre
Over 1,600 complaints were received in the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) on the functioning of the judiciary, including judicial corruption, during the last five years, the Rajya Sabha was informed today.
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Assistant Professor Alleges "Caste Discrimination" In IIT Madras
Asked if the professor has formally resigned and if he has made allegations of such discrimination in his letter of "resignation", IIT-M said: "..Any complaint received by the institute from employees and students is attended to promptly through the established process of redressing grievances."
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Centre Amends Cable Television Rules To Provide Guidelines For Complaint Redressal
The Centre has amended the Cable Television Network Rules to provide for a statutory mechanism for the redressal of complaints relating to content broadcast by the television channels.
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OTT Platforms Should Be Held ‘Responsible and Accountable’ for Content: IT Minister Ravi Shankar Prasad
India's technology minister said video streaming services have to be "responsible and accountable" for their shows and movies, defending rules introduced last month that regulate such content.
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Social Media Platforms and OTT Players Face Strict New Guidelines From Government
The government announced sweeping regulations for social media firms like Facebook and Twitter as well as OTT players such as Netflix, requiring them to remove any content flagged by authorities within 36 hours and setting up a complaint redressal mechanism with an officer being based in the country.
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Skoda, Dealer Asked To Pay Rs 6 Lakh To Customer Over Car Glitches
Thane District Consumer Disputes Redressal Commission has held leading car manufacturer Skoda Auto India Pvt Ltd and its dealer guilty of deficiency in services and asked them to pay more than Rs 6 lakh to a man over complaints about glitches in the car he had purchased.
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Delhi Assembly Panel Examines Witnesses On Complaints Against Facebook
Delhi Assembly's Peace and Harmony Committee examined two witnesses on complaints against Facebook, and both stressed the need for "more transparency" in the operation, functioning as well as grievance redressal system of the social media giant, a statement of the panel said.
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Will Set Up Helpline To Redress Complaints Of Healthcare Workers: Centre
The Centre told the Supreme Court Wednesday that healthcare workers are coronavirus warriors and it will provide a specific helpline number for redressing their grievances such as salary cuts, delayed payment, non-availability of protective kits or eviction from rented accommodation.
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90% Of Public Grievances Received In 2024 Redressed: Government In Lok Sabha
Out of over 29 lakh public grievances received by the government through a dedicated online platform, around 26.45 lakh were redressed in 2024, the Lok Sabha was informed on Wednesday.
-
On Misleading Ads , Supreme Court Deadline To States To Deal With Complaints
Observing that misleading advertisements could cause great harm to the society, the Supreme Court set a 2-month deadline for the states and union territories to create a grievance redressal mechanism to deal with complaints against such ads.
-
X User Applauds Big Basket, Company Says, "We'll Do Our Best To Sort This Issue"
A woman took to X to praise Big Basket for a combo pack including sanitary pads and ice cream. But the company responded as if it were a complaint.
-
Delhi's 'Green War Room' Starts 24x7 Monitoring Of Air Pollution In City
The Delhi government's control centre to monitor air pollution and redress complaints - 'Green War Room' - started functioning round-the-clock with a larger team of analysts and experts from Tuesday, Environment Minister Gopal Rai said.
-
Government May Set Up Committees to Redress User Grievance Against Social Media Platforms: Officials
The government plans to set up appellate committees to redress grievances that users may have against the way social media platforms initially addressed their complaints regarding content and other issues, officials said. Amendments may provide for social media platforms to acknowledge within 24 hours user complaints and resolve them within 15 days...
-
Complaints Response Time Cut To 30 From 45 Days On Government Website
The centre has decided to reduce resolution time of public grievances, raised on a dedicated portal, to a maximum of 30 days from the existing 45 days.
-
Ola, Uber, Others Warned Of Action By Government Amid "Rising Complaints"
Cab aggregators, including Ola and Uber, have been warned of strict action unless they improve their systems and redress rising consumer complaints, a senior government official said today.
-
More Than 1,600 Complaints Received Against Judiciary In Last 5 Years: Centre
Over 1,600 complaints were received in the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) on the functioning of the judiciary, including judicial corruption, during the last five years, the Rajya Sabha was informed today.
-
Assistant Professor Alleges "Caste Discrimination" In IIT Madras
Asked if the professor has formally resigned and if he has made allegations of such discrimination in his letter of "resignation", IIT-M said: "..Any complaint received by the institute from employees and students is attended to promptly through the established process of redressing grievances."
-
Centre Amends Cable Television Rules To Provide Guidelines For Complaint Redressal
The Centre has amended the Cable Television Network Rules to provide for a statutory mechanism for the redressal of complaints relating to content broadcast by the television channels.
-
OTT Platforms Should Be Held ‘Responsible and Accountable’ for Content: IT Minister Ravi Shankar Prasad
India's technology minister said video streaming services have to be "responsible and accountable" for their shows and movies, defending rules introduced last month that regulate such content.
-
Social Media Platforms and OTT Players Face Strict New Guidelines From Government
The government announced sweeping regulations for social media firms like Facebook and Twitter as well as OTT players such as Netflix, requiring them to remove any content flagged by authorities within 36 hours and setting up a complaint redressal mechanism with an officer being based in the country.
-
Skoda, Dealer Asked To Pay Rs 6 Lakh To Customer Over Car Glitches
Thane District Consumer Disputes Redressal Commission has held leading car manufacturer Skoda Auto India Pvt Ltd and its dealer guilty of deficiency in services and asked them to pay more than Rs 6 lakh to a man over complaints about glitches in the car he had purchased.
-
Delhi Assembly Panel Examines Witnesses On Complaints Against Facebook
Delhi Assembly's Peace and Harmony Committee examined two witnesses on complaints against Facebook, and both stressed the need for "more transparency" in the operation, functioning as well as grievance redressal system of the social media giant, a statement of the panel said.
-
Will Set Up Helpline To Redress Complaints Of Healthcare Workers: Centre
The Centre told the Supreme Court Wednesday that healthcare workers are coronavirus warriors and it will provide a specific helpline number for redressing their grievances such as salary cuts, delayed payment, non-availability of protective kits or eviction from rented accommodation.
