A retired Army officer has claimed that he was stopped and humiliated by toll plaza staff at the Sasthan Toll Plaza on National Highway-66 in Karnataka's Udupi district.
Retired Army Commander Shyamaraj said that the toll staff allegedly refused to grant toll exemption despite him producing relevant documents.
The officer later shared a video on social media describing the incident, which subsequently went viral.
NHAI has now clarified on the incident.