- A recent IndiGo flight from Kolkata to Bengaluru was allegedly delayed by nearly three hours
- Passengers received inconsistent and misleading updates from ground staff, claimed one person on LinkedIn
- A cabin crew member allegedly displayed rude behavior, increasing passenger discomfort during the delay.
Flight delays are part of air travel, but passengers naturally expect airlines to deal with disruptions by relying on clear communication and supportive service. A recent IndiGo flight from Kolkata to Bengaluru has become a talking point after a passenger's detailed LinkedIn post about a difficult experience onboard took social media by storm. The user lists several issues that turned a routine trip into a stressful one. Her post has caught attention because of how she says problems were handled at every stage, affecting both her and her elderly father.
In a LinkedIn post, Sayantika Banerjee wrote that the flight was delayed by almost three hours and that "there was no proper communication or timely updates provided to passengers." She claimed that ground staff gave "misleading and inconsistent information regarding the delay and boarding process," leaving many confused about what was actually happening. The situation worsened, she said, when they were informed that the First Officer arrived late, a reason she felt was unacceptable for an airline known for emphasising punctuality. According to her, the lack of clarity throughout the waiting period was one of the biggest sources of frustration.
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The passenger said one cabin crew member "behaved rudely and unprofessionally," which added to the discomfort already caused by the delay. Travelling with her senior-citizen father, she wrote that he faced "considerable discomfort and stress throughout the journey" because of the delay and the absence of proper guidance or support. She concluded her complaint by requesting a detailed investigation along with "a suitable goodwill gesture" for the trouble caused. Read the full post here.
Screenshot of Sayantika Banerjee's LinkedIn post
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IndiGo replied to her post in the comments section, stating, "Ms Banerjee, we regret the inconvenience caused during your recent travel with us. Your feedback is valuable. Please allow us some time to look into the matter further, and we'll reach out to you soon."
Read some of the reactions of LinkedIn users below:
"Hope you get something, but don't have many expectations!"
"As someone who has worked closely with airline operations, I truly understand how stressful delays can be for passengers - especially when travelling with senior family members. Your concerns are completely valid."
"Rude behaviour from airline staff is completely unacceptable. If they can't handle customers professionally, they're in the wrong job. IndiGo's market leadership should come with stronger customer-care training, not neglect. Passengers pay for service and respect, not frustration."
"Don't expect any further actions from IndiGo. They are used to 100 complaints every day.
So don't wait for any further response. The only thing they do is send an automated reply to you... That's all."
"It is sad to see that, with no other option, passengers have to fly this airline with such shoddy service levels. It is the result of arrogance coming from the biggest market share."
Disclaimer: NDTV does not vouch for the claims by the LinkedIn users.
