- Comedian Abhijit Ganguly faced booking issues with Air India for his infant daughter's flight details
- Air India initially confirmed correction of name spelling but later said documents were pending
- The viral post on X has sparked discussion around airline communication lapses
A family trip turned unexpectedly stressful for comedian Abhijit Ganguly after a series of miscommunications with Air India regarding his infant daughter's booking details. The comedian, who was scheduled to fly from Mumbai to London with his family, took to X to highlight how repeated assurances from the airline were followed by contradictory updates - all just hours before departure. The incident, shared publicly on X in a series of posts, sparked online discussion about airline communication lapses, especially regarding sensitive documentation for young travellers.
Air India Booking: Initial Assurances Followed By Sudden Confusion
In his first post, Ganguly explained that the person booking the flight had made an error in his infant daughter's name spelling. According to him, Air India initially assured him, after he completed multiple formalities, that the issue had been fully resolved. He received an email confirming that the correction would not affect his travel plans, and a follow-up call to customer care reportedly reiterated the same.
However, Ganguly said he later received a new email stating that documents were still pending. When he contacted customer care again, he was told the earlier update had been based on confusion with "some other PNR", leaving him frustrated and uncertain about whether his family would be allowed to travel.
Air India Responds After Public Post
Air India replied to Ganguly's X post, saying the matter had been discussed over the phone and assuring him that he and his family could "travel hassle-free". The airline also advised him to reach out via direct message if further assistance was needed.
Last-Minute Trouble At Airport Counter
Despite the reassurance, the comedian posted another update from the airport counter, stating that the issue had still not been rectified. He said he was informed that only his daughter's age could be edited, not her name, urging the airline to help him "urgently".
Air India later responded again, saying they had spoken to him and hoped the concern had been resolved.
The viral post received a range of reactions from X users:
One wrote, "You have 100k+ followers here, aapka sort ho jayega. Indian companies only harass people without a wide reach."
Another said, "How does this happen? Travelling with an infant - he needs urgent clarity."
A third added, "Funny how an issue that couldn't be resolved in person is being sorted out instantly after a post on X. The digital age is truly something."
A comment read, "This is very stressful. Your team confirmed the fix yesterday, but airport staff aren't allowing it."
