- A viral video shows an HDFC Bank employee in Kanpur confronting a customer aggressively
- The employee allegedly used abusive language and a caste-referenced remark during the dispute
- The incident took place at the bank's Panki branch and lasted about 43 seconds on video
A viral video from an HDFC Bank branch in Uttar Pradesh's Kanpur shows a female employee engaging in a heated confrontation with a customer.
The incident occurred at the bank's Panki branch, where the employee, identified in multiple reports as Aastha Singh, allegedly used abusive language and made a caste-referenced remark during the dispute. In the footage, which lasts around 43 seconds and has circulated widely on platforms like X, Singh is seen rising from her seat, shouting, and pointing a laptop toward the male customer in an aggressive manner.
The remark that has drawn particular criticism is her alleged statement, " Thakur hoon main (I am a Thakur)," which many viewers have interpreted as an attempt to intimidate using caste identity.
The exchange involved profanity and escalated tensions inside the branch, turning what should have been a routine banking interaction into a public spectacle.
Social media reactions have been swift and intense, with numerous users condemning the behaviour as unprofessional and incompatible with the standards expected in customer-facing roles at a major private bank.
Posts have tagged HDFC Bank directly, calling for a thorough investigation and appropriate disciplinary measures.
HDFC has not issued an official public statement on the matter. So far, no police complaint has been registered in connection with the case.
