India has among the world's largest number of people with hearing impairment who are unemployed. Dhruv Lakra's National Award-winning startup Mirakle Couriers is addressing the challenge by providing jobs and improving lifestyle and financial status. Mirakle Couriers is a full-service courier company offering delivery and tracking services to clients in Mumbai, staffed entirely by employees with hearing impairment. Mr Lakra is this year's True Legend in the Social Work category.