'AI Will Disrupt BPO Jobs': Rajan Anandan On The Future Of Work | Walk The Talk

Will artificial intelligence disrupt India's massive BPO and call-centre workforce? In this conversation with NDTV, Peak XV Managing Director Rajan Anandan says AI will transform hundreds of job roles, including those in outsourcing and software development. He argues that workers across experience levels must become proficient in AI tools to remain employable, warning that the era of staying in the same role for years is over. Anandan also points to emerging opportunities such as forward-deployed engineers, who help large enterprises implement AI technologies, and urges workers to identify and develop the skills needed for the changing job market.