- A Zomato delivery agent was assaulted by two men for a late order in Bengaluru
- The attack occurred near Shobha Theatre and was captured on a viral video
- One man hit the delivery agent with a plastic container, and the other hit him with a chair
A Zomato delivery agent was thrashed by two men for arriving late with their order in Bengaluru on Sunday. The incident took place near Shobha Theatre when the accused confronted the delivery agent about the delayed order - which soon turned into an argument.
Angered over the delayed order, the two men picked up random objects lying around them and hit the delivery agent with them.
A video of the incident went viral, in which one of the men picked up a plastic container lying nearby and hit the delivery agent twice on his head. Another man then hit him with a chair.
The police soon interfered and took statements from the delivery agent and the two men. The accused men have now been arrested by the Bengaluru Police.
Earlier this year, a woman had slammed the food delivery giant after facing consecutive service failures while trying to order dinner, calling the platform a "headache." In a detailed LinkedIn post, she raised concerns about customer experience and service accountability in today's app-driven world, despite the presence of AI tools, real-time tracking, and chat support. The post quickly caught Zomato's attention, who apologised for its service, saying they were "disappointed to hear" about the experience. The company had also requested her to share the contact details to investigate further.
