Sunil Bharti Mittal: 'AI Powering Airtel's Network, Fraud Control'

Sunil Bharti Mittal, Founder and Chairman of Bharti Enterprises, said artificial intelligence is significantly transforming operations across Bharti Airtel.

Speaking to NDTV, Mittal described AI as a powerful tool driving network optimisation, energy management, and customer service improvements through chatbots and digital agents. He highlighted AI-led spam and fraud detection as a "global first," claiming authorities have acknowledged a significant reduction in fraudulent activity on Airtel's network.