The Urban Company Story: How Three Engineers Created India's Biggest Home Services App Worth $2.8 Billion

Around 11 years ago, Urban Company started with an idea to make home and personal services easily accessible while empowering service professionals

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Today, Urban Company operates in four countries and 63 cities. Photo: Urban Company

Urban Company made a strong debut on the Indian stock market on Wednesday, marking a spectacular journey from a small office in Delhi's Bhikaji Cama Place to one of India's most valued startups.

What

Urban Company's shares opened at Rs 162.25 on the NSE and Rs 161 on the BSE, a 57% premium over its Rs 103 IPO price.

The Rs 1,900.24-crore issue became one of the most subscribed offerings of 2025, drawing applications for over 1,106 crore shares. 

From Humble Beginnings: Urban Clap

UrbanClap was launched in New Delhi in November 2014  by Abhiraj Singh Bhal, Varun Khaitan, and Raghav Chandra.

Bhal and Khaitan brought consulting and operations expertise from BCG and engineering training (IIT Kanpur/IIM Ahmedabad for Bhal; IIT Kanpur for Khaitan), while Chandra contributed deep product and software experience from roles such as engineering at Twitter, and together they built a tech‑led, full‑stack home services marketplace (originally UrbanClap) focused on standardising quality, training, and pricing in a fragmented sector

At the time, 11 years ago, the company started with a simple idea. It was to make home and personal services easily accessible while empowering service professionals. Initially, it connected customers with electricians, plumbers, cleaners and beauty professionals, all trained and verified, setting a new standard for convenience and reliability.

A Platform For Everything

On January 30, 2020, UrbanClap announced the launch of its new brand, Urban Company. The rebranding reflected the company's ambition to become a horizontal gig marketplace with a global presence, aiming for leadership across multiple service categories, including beauty and wellness and home repairs and maintenance.

Urban Company expanded its offerings beyond basic home services. Today, it operates in four countries and 63 cities, providing everything from plumbing, carpentry and cleaning to skincare, hair grooming and massage therapy.

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With over 48,000 active service professionals and 13 million consumers on the platform, Urban Company has transformed into a one-stop destination for modern living.

Why The Company Became A Hit

Customer satisfaction has always been at the heart of the company. Its "customer-first" philosophy drives every innovation, from improving service quality to listening to feedback and adapting to changing needs.

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Urban Company's platform aims to make life easier, offering a reliable and consistent experience every time a professional visits a home.

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Urban Company has also focused on uplifting its service partners. According to a 2023 blog post by the company, through training programmes, NSDC certifications and stock option grants, the platform has professionalised traditionally blue-collar jobs, offering respect, stability and opportunities for upward mobility.

11 Years Of Growth

From its early days as UrbanClap to its current status as a full-service lifestyle platform, Urban Company has changed the way people access home and personal services. Its IPO success reflects not just investor confidence but also the journey of a company that has reshaped convenience, empowered workers and become a part of millions of households.

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