The National Highways Authority of India (NHAI) has released a public advisory warning citizens about fraudulent websites promoting fake FASTag Annual Pass services. The alert comes after several reports of online platforms impersonating official NHAI portals and tricking unsuspecting users into making payments for non-existent passes.
The advisory was circulated through the Indian Cyber Crime Coordination Centre under the Ministry of Home Affairs, highlighting the growing misuse of search engines and online ads by scammers. According to officials, these fraudulent sites are designed to look professional and closely resemble legitimate government portals, making it difficult for users to distinguish them from the real ones.
How The Scam Operates
Fraudsters typically set up websites that mimic NHAI's FASTag payment pages. By using paid advertisements and search engine optimisation, these fake portals often appear at the top of search results. Once users click on them, they are asked to provide personal details such as mobile numbers, vehicle registration information, and payment credentials. The payment gateway looks authentic, but the money is diverted to accounts controlled by criminals.
Victims usually receive no valid confirmation after completing the transaction. In some cases, the website disappears or generates fake receipts to delay suspicion, leaving users without the promised annual pass.
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Safety Measures For Users
NHAI has urged citizens to remain cautious and access FASTag services only through official government websites or verified platforms. Users are advised to double-check URLs carefully and avoid clicking on sponsored links or unfamiliar ads when searching online.
The advisory also stresses that sensitive information such as OTPs, card details, or personal credentials should never be shared with anyone claiming to provide technical support. If a website appears suspicious or requests unusual permissions, users should exit immediately rather than proceed with payment.
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By issuing this warning, NHAI aims to protect highway users from financial loss and raise awareness about the tactics employed by scammers. The authority has reiterated that genuine FASTag services are available only through authorised banks, payment apps, and official NHAI channels.