Air India CEO Campbell Wilson today admitted that the airlines' could have reacted better to the incident of a drunk flyer urinating on an elderly passenger. "There are things that we didn't do well. We have learnt lessons," Air India CEO told NDTV in an exclusive interview.
On a New York-Delhi Air India flight on November 26, Shankar Mishra allegedly unzipped his pants and urinated on an elderly woman in the business class. He later begged the woman not to report him to the police, saying it would impact his wife and child.
