AI At The Workplace: Publicis Sapient CEO, Nigel Vaz On Re-Skilling, Responsibility, And The Road Ahead

In a compelling conversation, Nigel Vaz - CEO of Publicis Sapient and a leading global thinker on AI in the workplace - discusses the critical role of re-skilling in preparing the workforce for an AI-enabled future. He acknowledges both the immense opportunities and the real concerns surrounding workforce transition as AI continues to reshape industries. Vaz compares the digital revolution to the industrial revolution, highlighting the shift from physical to digital workforces and stressing that talent today is defined by adaptability - the ability to learn, unlearn, and relearn. He calls on leaders to approach this transformation with humility and emphasizes the dissolution of traditional organizational silos to better serve real-time customer needs. Vaz also envisions a future where digital and physical integration enhances retail through agentic AI and autonomous systems that act on consumer preferences.