US Spa Turned Down Blind Man, Said "His Kind" Can't Follow Instructions

Spa Palace claimed that the man was not denied service but was told that he would need to be accompanied by his friend at all times while in the facility -- a policy that will now be changed

 Share
EMAIL
PRINT
COMMENTS
US Spa Turned Down Blind Man, Said 'His Kind' Can't Follow Instructions

Spa Palace has agreed to change its policies after the incident came to light


Los Angeles: 

A spa in Los Angeles has agreed to change its policies and pay damages to a blind man denied access to the facility on grounds "his kind" would not be able to follow instructions.

Spa Palace, which is operated by CJ Spa Group Inc, settled the case with the US Department of Justice after the man filed a complaint.

Authorities said the complainant, who was not identified, went to the spa in July 2017 with a friend for a massage at the facility in Los Angeles's Westlake neighborhood.

An employee informed him that he could not enter the facility or receive a massage as "his kind" would not be able to follow instructions and the massage therapist could not care for him, a Department of Justice statement said.

The pair left but received a call 45 minutes later from another spa employee who said they could return and receive a massage. They declined the offer.

Spa Palace claimed that the man was not denied service but was told that he would need to be accompanied by his friend at all times while in the facility -- a policy that will now be changed.

"Individuals with disabilities, including those who are blind, should not be excluded from activities or services on the basis of stereotypes or false assumptions," US Attorney Nick Hanna said in a statement.

"My office will continue to enforce the law to ensure equal treatment for people with disabilities."

In addition to changing its policy concerning people with disabilities, the spa has agreed to pay $5,000 in damages to the complainant and a civil penalty of $5,000 to the US Treasury.



(Except for the headline, this story has not been edited by NDTV staff and is published from a syndicated feed.)


Get Breaking news, live coverage, and Latest News from India and around the world on NDTV.com. Catch all the Live TV action on NDTV 24x7 and NDTV India. Like us on Facebook or follow us on Twitter and Instagram for latest news and live news updates.

NDTV Beeps - your daily newsletter

................................ Advertisement ................................

................................ Advertisement ................................

................................ Advertisement ................................