Profit

Recovery agencies flout rules

PUBLISHED ON: October 2, 2007 | Duration: 4 min, 56 sec

   
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Most of the recovery agencies say they go by the rules, which clearly state that customers aren't meant to be harassed, threatened or humiliated. They insist that their agents follow these rules when they go out to recover loans. But the gap between rules and reality is only getting bigger.
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