By: Jigyasa Kakwani
Image Credit: Unsplash
Southwest Airlines is changing its long-standing "customer of size" refund policy, with new restrictions on refunds for extra seats.
Image Credit: Unsplash
Earlier, "customers of size" could buy 2 seats and later request a refund for the second fare after they travelled.
Image Credit: Unsplash
Starting January 27, 2026, refunds will be given if 3 strict conditions are fulfilled:
Image Credit: Unsplash
Refunds apply only if the flight departs with at least one empty seat.
Image Credit: Unsplash
Both seats must be booked in the same category, like Choice or Basic.
Image Credit: Unsplash
Refund requests must be submitted within 90 days of travel.
Image Credit: Unsplash
Under the new rules, travellers who can't fit "between two lowered armrests" must buy 2 seats. Previously, this was only a recommendation.
Image Credit: Unsplash
The new rules may add stress for plus-size passengers, with the task of determining if a flight is sold out or not, so that they qualify for a refund.
Image: Unsplash
Click below for the latest airline news and travel updates.
Image Credit: Unsplash