India's busiest airports have been in chaos for days as IndiGo, the country's largest airline, grapples with its worst-ever operational meltdown. December 6 marks the fifth consecutive day of mass flight cancellations and delays, leaving thousands of passengers stranded and fares soaring. The disruption is caused due to severe crew shortage triggered by new Flight Duty Time Limitation (FDTL) norms, along with winter fog, technical glitches, and high passenger volumes. Metro hubs like Delhi, Mumbai, Bengaluru, Chennai, and Hyderabad remain the hardest hit, with hundreds of flights grounded daily.
Also Read: Watch: Video Shows Passenger Chaos At Mumbai Airport As IndiGo Cancels Flights
Amid the disruption, where it was earlier reported that the stranded passengers were given no food, water or assistance by the airline, a heartwarming video has surfaced on the internet. The clip, recorded at the Bengaluru Airport, shows the ground staff serving snacks and beverages to stranded passengers. The side note read, "After 400 plus flights cancelled, but IndiGo not providing any service or sorry. This is from Bengaluru airport. Bengaluru airport staff are offering water, snacks, tea or coffee to passengers who were suffering from inconvenience." Meanwhile, the text layout said, “Hats off to Bengaluru airport staff.”
Watch the full video below:
The video sparked discussion online.
“It's the culture of Karnataka and Bengaluru,” noted a user.
“A humble request to all passengers, please refrain from blaming the ground staff for delays or cancellations. They are genuinely doing their best to assist you and provide the most suitable resolution,” requested an individual.
“And the Bengaluru airport had already informed about this situation when the IndiGo software issue news was rolled out,” shared another.
“Bangalore airport outshone! Thanks to the staff going beyond for providing the food to the passengers in need,” lauded one person.
Someone emphasised that there was “finally some positivity.”
“Ground staff are highly dedicated employees ever seen,” read a remark.
"Fr the airport staff were too supportive," commented another person.
Another user commented, "Always gives the reason to fall in love with @blrairport."
Also Read: Watch: Foreign Woman Amazed By Vande Bharat Train, Indians Appreciate Her "Budget"
On Friday, IndiGo shared a statement on X apologising for the inconvenience. They wrote, “We do deeply apologise and understand how difficult the past few days have been for many of you. While this will not get resolved overnight, we assure you that we will do everything in our capacity to help you in the meantime and to bring our operations back to normal at the earliest.” As per IndiGo CEO Pieter Elbers, domestic flight operations are expected to return to normalcy between December 10 and 15.
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