UPI-Help: In a bid to strengthen a transparent dispute redressal mechanism, the National Payments Corporation of India (NPCI) has launched a new ‘UPI-Help' on the BHIM UPI. According to a statement released by NPCI, the initiative is a part of the Digi-Help stack. The redressal mechanism through UPI-Help will provide a superior, hassle-free experience of issue resolution for the BHIM UPI app users. UPI Help will assists users to register complaints online through the BHIM UPI app. It will also resolve complaints online for person-to-person transactions. According to the NPCI, the new UPI-Help will assist BHIM UPI users to avail the following:
- Checking the status for pending transactions
- Raising complaints about transactions that have not been processed or money not credited to the beneficiary
- Raising complaints about merchant transactions
The UPI-Help feature will help in resolving complaints online for person-to-person or P2P transactions. Additionally, in case of pending transactions where the user does not take any action, the UPI-Help feature will attempt to auto-update the final status of the transactions on the app.
NPCI has gone live on the BHIM app for the customers of the AXIS Bank, State Bank of India, HDFC Bank, as well as ICICI Bank. The customers of Paytm Payments Bank, and TJSB Sahakari Bank, will also be able to access UPI Help soon. The customers of other banks participating in UPI will be able to access UPI Help in the next few months, said NPCI.
Meanwhile, NPCI recently partnered with State Bank of India (SBI) Payments to announce the launch of ‘RuPay SoftPoS' for merchants. The RuPay SoftPoS aims at digitally enabling the merchants to turn their smartphones into a PoS machine. The service is likely to empower customers to make easy ‘Tap and Go' payments using the merchant's NFC-enabled smartphones.