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Trai got over 4,000 complaints against telcos in FY12

Policymakers insist they want Greece to remain in the euro zone but European Union trade commissioner Karel De Gucht said the European Commission and the European Central Bank were working on scenarios in case it has to leave.

Former Olympus president and chief executive Michael Woodford.
Former Olympus president and chief executive Michael Woodford.

Telecom regulator Trai received 4,133 service-related complaints in 2011-12, with majority against Bharti Airtel, Vodafone and Reliance, the government said on Friday.

"The number of service-related complaints received by Trai during 2011-12 is 4,133. Of these, 1,165 complaints were against Bharti Airtel, followed by 654 for Vodafone and 647 against Reliance," minister of state for communications and IT Milind Deora said in a written reply to the Rajya Sabha.

There were 466 and 165 complaints against state-run BSNL and MTNL, respectively. Besides, Tatas had 438 complaints and Idea Cellular, 326, the minister added.

Deora said for basic telephone service (wireline), non-compliance with the quality of service (QoS) benchmarks included faulty repair, metering and billing and response time to the consumer for assistance.

In case of mobile telephone service, non-compliance included call drops, network congestion and operator response within 60 seconds.

As per the licence conditions, telecom operators are responsible for maintaining the performance and the QoS. "To meet the requirement of QoS standards, licencee has to make its own arrangements for all infrastructure involved in providing the service which includes the enhancement of the capacity of mobile towers," Deora said.