The award and certificate for rendering meritorious service in grievance redressal through the centralised Public Grievance Redress and Monitoring System (CPGRAMS) was last week given by the Minister of State for the PMO Jitendra Singh to the Central Board of Direct Taxes (CBDT), the policy-making body of the Income Tax Department.
A senior official said the department handled a whopping over 20,000 complaints in two quarters last year, - July-September and October-December - with the disposal rate being 96 per cent, making the department the most efficient government organisation in dealing with the heavy volume of grievance redressal.
"The disposal rate between July-September was 9,444 while the corresponding figures for October-December, 2016 was 11,345. The department put in a lot of efforts to ensure that grievance redressal is done as quickly as possible," the official said.
The tax department receives the maximum complaints from the public and taxpayers due to the sheer volume of its interaction with the people.
The department had last year created a special directorate in its establishment called Tax Payer Services (TPS) to effectively deal with such cases.
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