Mr Batra wrote to Reserve Bank of India (RBI) Governor Urjit Patel, alleging that SBI was violating its directions on 'protection of customer's information' by sending crucial information about customers in "unsecured envelopes".
"...this systemic failures by banks must be breaching the personal information of very large numbers of People. I had reported this matter at the highest level in SBI..., but as of now no one has even blinked...and breaching of people's personal information is continuing," he wrote to the RBI Governor on November 28.
After the RBI referred the matter to SBI, the bank responded by saying that "the envelops (window envelops) in which income tax refund orders are being dispatched to various assesses will be redesigned, so that the PAN number is not visible to anyone".
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