This Article is From Mar 28, 2022

Paytm Mall, Snapdeal Penalised For Selling Faulty Pressure Cookers: 5 Points

Consumer Protection Body CCPA has imposed a penalty of Rs 1 lakh each on e-commerce firms Paytm Mall and Snapdeal for selling "non-standard" pressure cookers.

Paytm Mall, Snapdeal Penalised For Selling Faulty Pressure Cookers: 5 Points

The CCPA has ordered Paytm Mall and Snapdeal to recall the faulty pressure cookers.

New Delhi: Consumer Protection Body CCPA has imposed a penalty of Rs 1 lakh each on e-commerce firms Paytm Mall and Snapdeal for selling "non-standard" pressure cookers. The Central Consumer Protection Authority (CCPA) has asked the online retailers to recall the sold items and reimburse the amount paid by the consumers. The CCPA found Paytm Ecommerce (Paytm Mall) and Snapdeal guilty of selling pressure cookers, which didn't meet the Bureau of Indian Standards (BIS) and were non-compliant to Domestic Pressure cooker Quality Control Order (QCO), 2020.

Here's Your 5-Point Cheat-Sheet To This Story:

  1. Paytm Mall listed pressure cookers of Pristine and Quba, which didn't not carry ISI mark; while Snapdeal listed cookers of Saransh Enterprises and AZ Sellers on its platform that were non-compliant to the norms.

  2. The CCPA has ordered Paytm Mall and Snapdeal to recall the faulty pressure cookers and reimburse the amount to the consumers, respectively. It has also asked the e-commerce firms to submit a compliance report of the same within 45 days.

  3. Both Paytm Mall and Snapdeal, in their case, argued that they are intermediaries as per Income Tax (I-T) Act and the responsibility of content lies with the seller and not on them.

  4. In response, the CCPA cited Consumer Protection (E-Commerce) Eules, 2020 which states that no e-commerce entity shall adopt any unfair trade practice whether in the course of business or on its platform or otherwise. Under the Consumer Protection Act, goods which violate compulsory standards are liable to be held "defective".

  5. Last week, the CCPA had ordered discontinuation of some misleading advertisements of Sensodyne toothpaste within seven days and imposed a penalty of Rs 10 lakh on the manufacturer.



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